Acceptable use policy

This policy supports sections 5 and 6 of the Terms of use and applies to shoppers, hardware companies, branch staff, drivers, and anyone using Skyhat data or interfaces.

1. Accounts and identity

Do not create accounts for someone else without authority, share login credentials publicly, impersonate a hardware company or branch, or keep duplicate accounts to dodge a restriction.

2. Listings and content

Business and product information must be true and current. Prohibited: counterfeit or stolen goods; goods you are not licensed to sell in Kenya; dangerous items offered without the required safety information or permits; prices or stock that do not exist; bait listings; and content that is hateful, harassing, obscene, or unlawful.

3. Reviews and ratings

Only review a shop you actually dealt with. Do not offer or accept payment for reviews, post reviews for a competing shop, or use reviews to threaten or extort a vendor. Skyhat may remove reviews that breach this rule.

4. Orders, quotations, and checkout

Do not place orders you do not intend to collect or pay for, submit false or spam quotation requests, abuse a shop's WhatsApp line, or reserve stock repeatedly to block other buyers. Vendors must not use Skyhat to lure customers into off-platform scams or to misrepresent delivery.

5. Payments and fees

Skyhat collects listing fees from vendors. Do not attempt to bypass a payment, reverse a legitimate listing charge without cause, or use a payment instrument you are not entitled to use. Product payments are between you and the shop; never send product payment to a personal number that a listing does not show.

6. Technical misuse

Do not attempt unauthorised access, penetration testing, or denial of service against Skyhat; scrape the catalogue, product data, or vendor phone lists to build a competing marketplace; automate account creation; forge requests; or misuse the app or any public interface in a way that degrades service for others. Automated access needs written permission from Skyhat support.

7. Privacy of others

Do not publish another person's phone number, ID, location, or images without their consent, and do not use data obtained through Skyhat to market to shoppers without their permission.

8. Enforcement

Depending on severity we may warn, remove content, pause a branch or listing, suspend an account, withhold a listing during an investigation, or report unlawful conduct to Kenyan authorities. Serious or repeated breaches can end access without notice.

9. Appealing

Email [email protected] with your account or listing details and we will review the decision. Vendors keep the right to be heard before a permanent removal except where safety or a legal order requires immediate action.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).