Warranty and product quality

Products listed on Skyhat are made and sold by third parties. Warranty comes from the manufacturer or the selling shop, not from Skyhat.

1. Who warrants what

Manufacturers warrant their goods for defects in materials and workmanship for the period printed on the packaging, invoice, or warranty card. Shops warrant that what they sell matches the listing description, grade, and unit, and that it is fit for the purpose you told them. Skyhat warrants only that it will operate the marketplace service with reasonable care.

2. Listing information

We ask vendors to publish accurate brand, grade, size, and unit details and to mark non-standard or second-hand stock. Descriptions, photographs, and specification sheets are vendor-supplied, so treat them as the shop's statement rather than a Skyhat guarantee.

3. Standards and certification

Building materials in Kenya are subject to standards such as KEBS marking for cement and steel, and electrical goods to their own certification. Ask the shop to show certification for critical stock, and keep your invoice as proof of purchase. Do not install goods that lack required certification or obvious safety markings.

4. How to make a claim

Contact the shop first with your invoice or order reference, the batch or roll number where visible, photographs of the defect, and where and how the material was used. The shop decides whether to replace, repair, credit, or refer the claim to the manufacturer, and it should tell you which. Keep the goods and packaging available for inspection until the claim closes.

5. Time limits

Report apparent defects promptly and hidden defects as soon as reasonably discoverable. Wear, damage from incorrect storage or installation, and normal consumption of materials are not warranty faults.

6. Installation matters

Many hardware failures come from installation, storage, or design rather than the product. A shop or manufacturer may decline a claim where the goods were installed outside the published guidance. Where installation is involved, keep the contractor's details with your invoice.

7. Unsafe products

If you believe listed goods are dangerous or counterfeit, stop using them, secure them safely, and report it to [email protected] the same day. We will review and can suspend the listing while the vendor responds, and we support reporting to the relevant Kenyan authority.

8. Disputes

If a shop will not engage with a reasonable claim, Skyhat support can review the listing information against what you received and mediate with the vendor. Our mediation does not create a warranty obligation on Skyhat.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).