Payments and pricing policy

Two kinds of money move around Skyhat, and they are handled very differently.

1. Product payments go to the shop

Skyhat does not collect, hold, or escrow product payments for vendor sales. When you pay for cement, paint, cable, or tiles ordered through a listing, you pay the hardware company directly by whatever method it publishes (M-Pesa till or buy number, bank transfer, card terminal, or cash at the branch). Pay only the number or account shown on that vendor's product, branch, cart, or invoice page, and keep the confirmation.

2. Listing fees come to Skyhat

Hardware companies pay a subscription to keep branches listed. The published rate is KSh 2,000 per active branch per month unless a different rate is agreed in writing. Every new company gets one free month of listing; after that, billing runs per active branch. Listing fees are taken through our payment provider (Pesapal) by M-Pesa or card, and a paid period keeps the listing live until it lapses.

3. Listing fees are not a purchase guarantee

A listing fee buys discovery and workspace tools. It does not make Skyhat the seller, it does not guarantee a shopper's order, and it is not commission on your sales unless a separate written agreement says so.

4. Prices, units, and what you see

Vendors supply prices and units. Some goods are priced per metre, per roll, per bag, per length, or per piece, and packaging options can change the unit price. The unit shown next to the price is part of the offer, so confirm the unit with the shop before paying for anything cut to length.

5. Taxes

Where VAT or other statutory tax applies, the vendor is responsible for charging, accounting for, and invoicing it on its sales. Vendors are responsible for their own tax filings; Skyhat invoices listing fees for the services it provides. Prices should be read as inclusive or exclusive of tax exactly as the shop labels them.

6. Deposits and credit terms

Any deposit, part-payment, or account-credit arrangement is between you and the shop. Get the terms in writing on a quotation or proforma before paying a deposit.

7. Refunds of listing fees

A listing fee covers the period already used. If a listing is cancelled mid-period, we apply the terms in the Vendor listing agreement; support can tell you what remains. Product refunds are never paid by Skyhat (see the Returns and refunds policy).

8. Failed or duplicate payments

If an M-Pesa or card charge for a listing fee fails, is duplicated, or does not show in your vendor workspace, contact [email protected] with the payment confirmation code, the amount, and the date. We reconcile with the provider and correct or refund the listing charge.

9. Suspected payment fraud

Never pay to a personal number that is not published on the listing. If a shop asks you to move off-platform to a private number for a "discount", report it to us immediately so we can investigate the listing.

10. Currency

All marketplace prices are in Kenya Shillings (KSh) unless the shop states otherwise.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).