Delivery and collection policy

Fulfilment on Skyhat is arranged by the hardware shop you buy from. This policy explains the options and what to check before you pay.

1. Collection from a branch (click and collect)

Choose a branch on the product or branch page, agree the collection time with the shop, and bring your order reference plus the phone number on the account. Someone collecting on your behalf should carry your order reference and their own ID. Check items and quantities at the counter before you leave.

2. Delivery by the vendor shop

Many shops deliver with their own transport. Agree the delivery fee, vehicle size, unloading help, and time window with the shop before paying. Building materials often need a tipper or a lift; confirm that the address is reachable by that vehicle.

3. Delivery through a Skyhat-connected rider

Where a branch offers driver or rider fulfilment through the marketplace, the delivery is performed by an independent transport partner. Skyhat helps match the order; the shop and the partner remain responsible for the goods. Inspect goods on arrival and note any damage on the proof of delivery before you sign.

4. Timing

Lead times quoted by shops are estimates. Bulky stock, site access, weather, and public holidays can move a delivery. Agree a firm slot for time-sensitive work such as concrete pours or roofing installs.

5. Charges and payment for delivery

Delivery charges are set by the shop or transport partner and are not Skyhat listing fees. Pay delivery to the party named on your order, and keep the receipt or M-Pesa confirmation.

6. Risk and responsibility

Risk in the goods passes to you when you, or the person you nominate, receive them at the agreed place. If goods are damaged in transit, tell the shop the same day and send photographs; claims against the carrier are handled by the shop that engaged it.

7. Partial and failed deliveries

Short deliveries should be recorded on the waybill or receipt with the quantity actually received. If nobody is available at the delivery address, the shop may charge a redelivery fee or ask you to collect from the branch.

8. Site and safety conditions

Make sure the delivery point is safe and accessible: cleared access road, space to turn, and someone present to receive and sign. Heavy or sharp materials should be handled with the right PPE by whoever unloads them.

9. Returns after delivery

Delivery is not acceptance of quality. If goods are wrong or faulty, follow the Returns and refunds policy; you have a limited window to raise it with the shop.

Questions: [email protected] · 0712010020 / 0181675744 (Kenya).